Penhill Residential Home Ltd is committed to making this website accessible to as many people as possible, including those with visual, motor, auditory or cognitive impairments. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

1. What We Have Done

We have taken the following steps to improve accessibility across this website:

  • Used semantic HTML elements (headings, lists, landmarks) to aid screen reader navigation
  • Provided descriptive alt text on all meaningful images
  • Marked decorative icons as aria-hidden so they are not read aloud by screen readers
  • Ensured all interactive elements (buttons, links, form fields) are keyboard-accessible
  • Used sufficient colour contrast between text and backgrounds throughout
  • Ensured the site is fully responsive and usable on mobile devices
  • Used clear, plain-English language throughout
  • Provided visible focus indicators for keyboard navigation
  • Added aria-label attributes to navigation buttons and ambiguous links

2. Known Limitations

We are aware of the following areas where accessibility may be limited:

  • Third-party widgets — the carehome.co.uk review carousel and Food Standards Agency badge are embedded from external services. We do not control their accessibility and cannot guarantee they meet WCAG standards.
  • PDF document — the CQC inspection report linked from our Reviews page is a PDF hosted by the Care Quality Commission. Its accessibility is outside our control.
  • Google Maps embed — the map in our footer may not be fully accessible to all keyboard or screen reader users. Our address and directions are also available in plain text in the footer.

3. How to Get Information in an Accessible Format

If you need any information from this website in a different format — for example large print, easy read, audio or another language — please contact us and we will do our best to help:

We aim to respond to accessibility requests within 5 working days.

4. Reporting Accessibility Problems

If you find any part of this website difficult to use, or if you notice something we have missed, please let us know. Your feedback helps us improve. Contact us using the details above.

5. Enforcement

If you are not satisfied with our response to an accessibility concern, you can contact the Equality and Human Rights Commission (EHRC), or its equivalent in Scotland or Wales, which enforces the Equality Act 2010.

6. Technical Information

This website is built with HTML5, CSS3 and JavaScript. It does not rely on JavaScript for core content — all essential information is accessible without it. No proprietary frameworks or plugins are required.

This statement was prepared in May 2026 and will be reviewed annually or whenever significant changes are made to the site.