Penhill Residential Home Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

Our registered address is Penhill Residential Home, 81 Station Road, Shirehampton, Bristol, BS11 9TY. You can contact us at mail@penhill.com or 0117 982 2685.

1. Information We Collect

We only collect personal information that you provide to us directly. This happens when you:

  • Complete an enquiry form on this website (name, phone number, email address, and details about your care needs)
  • Email or telephone us directly

We do not use analytics software, advertising trackers, or any first-party cookies on this website.

2. How We Use Your Information

Information submitted through our enquiry form is used solely to respond to your enquiry about care at Penhill. We use it to:

  • Contact you by phone or email to discuss your enquiry
  • Assess whether we are able to meet the care needs you have described
  • Keep a record of your interest should a suitable room become available

We will never sell, share or pass your information to third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal data on the basis of legitimate interests — specifically, responding to an enquiry you have initiated — and, where your enquiry relates to care needs, with your explicit consent as indicated by your submission of the form.

4. How Long We Keep Your Data

If your enquiry does not result in a placement, we will retain your contact details for up to 12 months in case a suitable room becomes available, unless you ask us to delete them sooner. If a placement is made, your information forms part of a resident’s care record and is retained in line with our obligations under health and social care legislation.

5. Cookies

This website does not set any first-party cookies. However, some third-party content embedded on this site may set its own cookies. These include:

  • carehome.co.uk — review and rating widgets embedded on our Reviews page and home page
  • Google Maps — an embedded map in the footer of each page
  • Food Standards Agency — a food hygiene rating badge embedded on our Reviews page
  • Google Fonts & Font Awesome — fonts and icons loaded from external CDNs

We do not control the cookies set by these third parties. You can manage or block cookies through your browser settings.

6. Your Rights

Under UK GDPR you have the right to:

  • Request a copy of the personal data we hold about you
  • Ask us to correct inaccurate data
  • Ask us to delete your data (where we have no legal obligation to retain it)
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at mail@penhill.com or by post to the address above. We will respond within 30 days.

7. Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of this website after any changes constitutes acceptance of the updated policy.